With a working life fast approaching, my days of running around scooping up all the stray household chores are numbered. I am trying to finish off all the outstanding jobs before I start. One of those jobs is to finally get the scratches on Priscilla Queen of the Desert fixed up and I have to say, Ian's car also. Ian has also made a corresponding scratch on the side of the Skateboard of Happiness. I got the police reports for his car as well as mine last week and after some asking around, worked out that I needed to visit the Qatar Insurance Company and go through a lengthy process in order to get authorisation to get the scratches fixed by a painting and denting shop. I heard horror stories about the lack of parking, the vast queues of naughty drivers and the scale of beaurocracy I would have to endure there.
Yesterday Priscilla and I went along bright and early to QIC to endure the bureaucracy and get the authorisation to get her tiny wee scratch fixed. To my surprise, although I had to park a distance away in a small patch of desert, I walked into a nearly empty room and was instantly attended to by a courteous young man. He attended to both cars' paperwork in one go, but told me that I needed to have a photograph taken of the damage by their assessor, and my husband would need to bring his car back another day to have the same thing done. A group of us trooped out together with the assessor, all to have our respective cars assessed, but very courteously the assessor insisted on going to my car first and took a photo while all the others looked on, do doubt marvelling why I would bother going through all that trouble for such a small amount of damage.
Today I went back again with Ian's car. The same young man hooked me into another hapless group of people needing their car's photographs taken and I was back outside very quickly with the same assessor as the previous day. Unfortunately we went out of the building by a different door. My poor sense of direction kicked in. I had no idea where I was.
"Where is your car?", the assessor asked me.
"I have no idea", I said brightly.
He turned away from me and we started walking around the cars "parked" outside the building. It was like the Walk of Shame. Each member of the group led him to their dented car. We all stood around and looked at the dent while he took a photograph of each one in turn. The dents were marvellous in their variety. We all talked about the incidents that had led to the dents. As we walked around I could feel my mirth increasing with each car we went to. I felt quite disappointed I had missed out on the fun yesterday.
We went around a corner of the building and I suddenly recognised where I was. By now there were just three of us. We photographed a young Qatari's black BMW door, while cars roared past the assessor a hairbreadth away.
"You have a dangerous job", I said conversationally.
We reached my little patch of desert and he looked at Ian's dent. Luckily by then I only had one teammate left, a small Indian man who had chain-smoked his way through the process.
"No need for photo", the assessor said, "only small damage. Excess 5,000 riyals. This dent cost only 1,000 riyals to be fixed. Just go to National Car Company with police report".
Thinking of Priscilla's photograph the day before, and the fact that this information hadn't been conveyed to me then I asked, "But don't I need authorisation from QIC to get car fixed anyway"?
"Sorry, my English no good," he said. I apologised for my rudimentary Arabic. My teammate started translating. In the end I was given the police report back and assured it was sufficient to get the car fixed.
As I drove away, far from feeling frustrated at the waste of two mornings getting the cars unnecessarily photographed by the QIC assessor, for some reason I felt unfeasibly cheerful. Doha sometimes has this effect on me.
I passed the assessor on the way out taking his last photograph and cheerily waved. He was talking to another man. He waved me down. I double parked. As cars roared past him with millimetres to spare he introduced me to the man he was talking to.
"This manager. His English good".
I valiantly asked my question about QIC authorisation again.
"You bring car January, Eid coming soon. It will only take four days to fix".
I tried not to look too puzzled at this. "National Car Company manager", said the assessor, beaming.
"Yes, bring car to National Car Company, Industrial Area. We will do a good job for you".
It dawned on me. This was not his own manager. Of all the car companies here, he had happened upon the manager of the one that I had to go to to get the cars fixed. He had taken the trouble to introduce me to him on the way out so that he could explain to me what needed to happen next. The Doha Phenomenon again.